24 hours prior to their appointment, participants will receive an email with all of the necessary information for their selected class. Please make sure to add Kristina@kvtphotography.com to your whitelist so these emails do not go to Spam.
Emails may include downloads of PDFs, JPGs, PNGs, or other electronic documents. In addition, should your appointment include any prerecorded lesson links to those, and your live session will be included.
Within 24 hours, typically faster, customers will receive an email with their purchased files or a link to them.
There are no refunds unless KVT Creative has to cancel an appointment.
All digital downloads are final sale. If there is an issue with a file we will happily resend a new file of the same image/worksheet/ebook.
Cancellation / Return / Exchange Policy
Appointments can be rescheduled under the following conditions:
- participants must send an email notification no later than 48 hours prior to the appointment time that they can not attend
- rescheduled appointment needs to occur within 60 days.
- email subject line should say "Appt on (date) reschedule"
If an email is sent less than 48 hours prior to the appointment time or a participant is a no show there will be no refund or rescheduling allowed.
If you have any questions about these policies please email Kristina@kvtphotography.com prior to paying your registration.